At ToySmart, we’re committed to delivering joy to your doorstep as quickly and safely as possible. Please read our shipping policy below to understand how we handle order processing, delivery times, and shipping costs.

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Please note that during high-volume periods such as holidays or sales events, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs:

• Standard Shipping: 3 to 7 business days
• Express Shipping: 1 to 3 business days
• Local Delivery (if available in your area): Same-day or next-day delivery for eligible locations

Delivery times are estimates and may vary depending on your location and courier service.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method. Occasionally, we offer free shipping promotions—keep an eye out for those on our homepage or during checkout.

Example Rates (subject to change):

• Standard Shipping: Rs: 249
• Express Shipping: Rs: 300
• Free Shipping: On orders over Rs: 3000 or above amount (All over The Pakistan).

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and link so you can follow your package’s journey. Please allow 24–48 hours for tracking information to update.

Shipping Locations

We currently ship to most major regions within The Pakistan. If you’re unsure whether we deliver to your area, feel free to reach out to our support team before placing your order.

Delayed or Missing Shipments

While we do our best to ensure timely deliveries, unexpected delays can occasionally occur due to weather, customs, or courier issues. If your order hasn’t arrived within the estimated delivery time, please contact us at: toysmart.ptc@gmail.com with your order number, and we’ll help resolve the issue.

Incorrect Addresses

Please double-check your shipping address before confirming your order. ToySmart is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Questions?

If you have any questions about your order or shipping policy, feel free to contact us at:
📧 Email: toysmart.ptc@gmail.com
📞 Phone: +923211115095